Refund & Return Policy
We want you to feel confident ordering from NASHIMPRO. Below you’ll find information about our 90-day return window, 1-year limited warranty, exchanges, damaged orders, and refund processing.
90-Day Money-Back Guarantee — Red Light Wrist Wrap
We want you to feel confident trying your NASHIMPRO Red Light Wrist Wrap at home.
Your purchase comes with a 90-Day Money-Back Guarantee, giving you 90 days from the date of delivery to try the product and decide whether it's right for you.
If you're not satisfied with your purchase, simply contact us within 90 days of delivery to request a return and refund.
We recommend using the product for at least 14 days to become familiar with its features and settings, but this is not a requirement for a refund.
Exception to the Standard Return Conditions
This guarantee is an exception to the standard new, unused, and unworn return conditions elsewhere on this page. It allows the Red Light Wrist Wrap to be opened and carefully used during the 90-day trial period. Those standard conditions continue to apply to other products unless otherwise stated.
Return Eligibility
You may open and use your Red Light Wrist Wrap during the 90-day trial period.
To qualify for a refund, the returned product must be complete, in good condition, and include its original packaging and accessories.
Normal signs of careful use do not disqualify your return.
Products damaged through misuse, unauthorized modification, or improper handling may not qualify for a satisfaction-based return. This does not affect your applicable statutory consumer rights.
How to Request a Return
Contact NASHIMPRO customer support within 90 days of delivery and provide your order number or the name and email address associated with your purchase.
Our team will provide return instructions and the applicable return address.
Please contact us before sending your product back.
Return Shipping and Fees
For standard satisfaction-based returns, customers are responsible for arranging and paying for return shipping.
We do not provide prepaid return labels for standard satisfaction-based returns.
No restocking fee will be charged.
For eligible returns, we will refund the full product purchase amount to your original payment method.
Any original shipping fees paid at checkout are non-refundable, except where otherwise required by applicable law.
If your product arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate resolution in accordance with our warranty obligations and applicable consumer protection laws.
Refund Processing
Once we receive your returned product and confirm that it meets the return conditions, we will process your refund to your original payment method.
Please allow approximately 10 business days for the refund to appear in your account. Actual timing may vary depending on your payment provider.
Other Products
This 90-Day Money-Back Guarantee applies specifically to the NASHIMPRO Red Light Wrist Wrap.
Other products remain subject to their existing return and refund conditions unless otherwise stated.
Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.
90-Day Return Policy
You may request a return within 90 days of receiving your order.
To be eligible for a return, the item must be in new, unused, and unworn condition, with all original packaging, accessories, tags, and components included. You will also need your receipt or other proof of purchase.
Items that show signs of use, wear, damage, alteration, or missing original packaging or accessories may not be eligible for return.
All returns are subject to review and must meet the conditions outlined in this Return Policy.
How to Start a Return
To request a return, contact our support team at support@nashimpro.com.
Please include your order number, the full name used at checkout, and a brief explanation of the reason for your return.
If your return is approved, we’ll provide the return shipping address and instructions for sending your item back.
Items returned without first requesting and receiving return instructions may not be accepted.
Return Shipping Costs
For returns that are not related to a product defect, damage, incorrect item, or shipping error, customers are responsible for return shipping costs.
If your return is the result of a confirmed product defect, damaged item, incorrect item, or shipping error, NASHIMPRO will cover eligible return shipping costs or provide another appropriate resolution.
1-Year Limited Warranty
Eligible NASHIMPRO products include a 1-year limited warranty beginning on the date of delivery.
What Is Covered
Manufacturing defects, hardware failures, battery malfunctions, or other functional defects that occur during normal personal use.
What Is Not Covered
Damage caused by drops, misuse, liquid immersion or water damage, unauthorized disassembly or modification, and normal wear and tear.
If your product experiences a functional issue, email support@nashimpro.com with your order number and a short video, photo, or other supporting information showing the issue.
Once the issue has been reviewed and confirmed to be covered under warranty, we’ll provide the appropriate warranty resolution, which may include a replacement product or another suitable remedy.
Damages & Issues
Please inspect your order when it arrives.
If your item is defective, damaged, or incorrect, contact us as soon as possible at support@nashimpro.com so we can review the issue and determine the appropriate next step.
Including your order number and clear photos or videos of the issue can help us review your request more quickly.
Exceptions & Non-Returnable Items
Certain products may not be eligible for standard returns, including:
- Custom or personalized products
- Gift cards
- Opened or used personal-use accessories or wearable components where return restrictions apply for health or hygiene reasons
If one of these items arrives defective, damaged, or incorrect, please contact us so we can review the issue.
Exchanges
The fastest way to receive a different item is to request a return for the item you already have.
Once the return has been accepted, you may place a separate order for the replacement item you want.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without giving a reason, subject to applicable consumer law.
Returned items must meet the applicable condition requirements, including being unworn or unused and returned with any included accessories, tags, and original packaging where required.
This section does not limit any additional rights you may have under applicable consumer protection laws.
Refunds
We’ll notify you after your return has been received and inspected and let you know whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you still haven’t received it, contact us at support@nashimpro.com.
Need Help?
If you’re unsure whether your order is eligible for a return, refund, or warranty claim, contact our support team at support@nashimpro.com. Please include your order number so we can assist you more quickly.
You can also visit our Contact Us page for additional support.